Tapping the “resend code” button at the bottom of the screen to resend your 6-digit code.

If the problem persists, please contact support@placie.com so we can resolve this for you.

If you are taking rideshare, taxi, Skybus, or car rental service, you will need a credit card. However, there are two instances where you will not need a credit card as a payment method added:

1. If taking public transport only.
2. If there is a corporate profile added as a payment method you are using.

Placie takes your privacy seriously and manages your personal information in accordance with our Privacy Policy.

Please go to Marketing preferences in My Account to see a detailed breakdown of your options for subscribing to notifications from Placie. You can change these preferences at any time. 

Step 1:  Select Payments from the Placie app menu.

Step 2:  Tap Add payment method.

Step 3:  Tap Credit or Debit Card.

Step 4: Input your credit or debit card number.

Step 5: Input card expiry date and the CVV number.

Step 6: Tap Add card.

Note: you can add more than one card to your Placie account by going back to Step 2.

Note: A Credit or Debit Card can’t be edited once you have finished adding it.

To change your payment method, you will need to delete the card you no longer want as a payment method and then add your preferred payment method. Read on to learn how.

If you wish to delete all payment methods, you will only be able to use Placie to take public transport (and you will need to separately purchase a public transport ticket) and your own modes of transport e.g. car, bike, motorbike.

Step 1: Go to the menu  and tap Payments.

Step 2: Hold your finger on the payment method you want to delete and swipe right.

Step 3: Tap the delete button.

Step 1:  Go to menu  and select Profiles

Step 2:  Tap Add profile.

Step 3: Select profile type from the drop-down menu  – Personal, Business or Family.

Step 4: Create a profile name.

Step 5: Add an email address so you can receive your receipts.

Step 6: Tap Next.

Step 7:  Tap Credit or Debit Card.

Step 8: Input your credit or debit card number.

Step 9: Input card expiry date and the CVV number.

Step 10: Tap Add card.

Note: You can add more than one payment profile to your Placie account by going back to Step 2.

Note: A Credit or Debit Card can’t be edited once you have finished adding it.

Step 1: Go to the menu 

Step 2: Tap Profiles.

Step 3: Select one of your profiles.

Step 4: Go to the Set as default profile toggle and move it to the right.

Step 5: Tap Done to accept the changes.

If you have more than one profile set up in Placie, the steps below will help you select a profile for a specific trip. This may be useful when reviewing or reconciling your transport costs.

After selecting a trip option:

Step 1: Drag screen up using the two lines so you can view your entire trip details.

Step 2: Tap into the profile that’s located below the trip details to view all your payment profiles types.

Step 3: Tap your preferred payment profile for this trip and you’re done.

Step 3: Drag the two lines up and you will see your payment profile below your trip directions and above the Let’s go button.

Step 4: Click into this profile to view all added payment profiles types.

Step 5: Click your preferred payment profile for this trip.

Make sure your account’s email address is correct and that it is verified before you take your first trip.

To verify your email address:

Step 1: Tap the menu  and tap  My Account on the top left

Step 2: Tap Edit

Step 3: If you see a warning icon, tap “Verify now” to verify your email. If your email is already verified, it should say “Verified”.

If you are still not receiving trip receipts as emails from Placie, check your spam or junk folders. Make sure to mark emails from Placie as not junk so you receive them in the future.

If you cannot find the answer you are looking for, please get in touch with our Support team through the app by going to the menu and tapping SUPPORT.

If you cannot find the answer you are looking for, please get in touch with our Support team by going to the menu within Placie and tapping HELP.

You can add or edit your Start location and Destination location address by tapping on the respective speech bubbles on the map before selecting a trip option.

As an added measure of security, some service providers require this start code for the driver to be able to start the trip.

Once you start a ride, a 4-digit start code will appear on your screen, just below the map. Simply tell your driver the code you see on the screen or on your phone’s notification panel.

Before your trip starts, Placie provides an Estimated Time of Arrival (ETA) for when you would arrive at your destination. Placie also provides an estimated time for when your Transit option will be leaving, as well as an Estimated Time for when your Rideshare or Taxi driver will arrive at your pickup destination. 

Note: ETAs provide an estimated time of arrival but cannot be guaranteed. Heavy traffic, public transport disruptions, road construction and other unplanned disruptions can impact the ETA for a trip.

To view the cost breakdown of each trip in your list, tap on the “i” icon next to the ‘Estimated fare’.

To cancel a trip, tap the red End Trip button below the trip tracking bar.

You will be asked if you are sure that you want to cancel this trip. Tap Yes to cancel, or tap Go back to continue with this trip.

If you have entered a particular location three or more times, Placie will automatically ask if you would like to set this location as your Home or Work location, unless you have turned off the add places prompt in the Settings.

You can also save a location under a custom name, by tapping Other on the pop-up and setting a name for this location.

If you would like Placie to stop showing this pop-up, you can turn off Ask to add places in the Settings.

You can also edit all saved locations through the Settings menu, by tapping Manage saved places.

You can tap the transport mode icons on the scrollable preferences bar to edit your transport preferences.

If you would like to hide a transport mode, you can tap the preferences icon on the left of the bar. Here, you can select transport modes that you wish to see on the transport preferences bar or deselect transport modes you wish to hide.

Before your trip starts, Placie provides an estimated time of arrival based on the arrival time provided by the Placie Transport Partner arrival times.    

Note: These estimated times cannot be guaranteed. Heavy traffic, public transport disruptions, road construction and other unplanned disruptions can affect these estimates.

Your payment summary screen shows a breakdown and total of your trip costs.

If you are traveling by another mode of transport before taking a Rideshare or Taxi within a trip, Placie will use your ETA to work out when best to pre-book the Rideshare or Taxi for you. You will receive a notification when your Rideshare or Taxi is booked and your driver is on their way with their details.

If you are traveling by Rideshare or Taxi as the only mode of transport for that trip, view your trip options, tap your preferred option and tap Let’s go.

Once you have created a Payment method, it will automatically be set as the default payment method for your trips.

For more information on payments, please go to the Accounts & Payment Options section.

Once you have selected a trip that has a rideshare/taxi segment in it, the service provider pop-up will appear that has all the available listings. You can sort the service providers by cheapest, most available, or closest by tapping Sort by pill on the top right-hand corner.

Note: Once you have selected a service provider for your trip, the vehicle type defaults to the cheapest type available.

To change/select a different vehicle type for the rideshare/taxi of your trip:

Step 1: Tap the vehicle type pill for the service provider you want to travel with.

Step 2: Scroll and select a vehicle type on the next pop-up.

If your Rideshare or Taxi booking has been cancelled by the driver, Placie will find your other available options for pickup from your current location.

To cancel a Rideshare or Taxi trip, tap on the Cancel ride button on the booking section in your trip progress screen. Press Yes to finalize the cancellation.

A car icon  will appear on the map when the driver notifies you that they are on their way.

To edit your pickup location before starting your trip:

Step 1: Tap the change pick up pill

Step 2: Drag the map around to adjust your pickup location. Tap Continue to confirm your new pickup location.

All taxi and Rideshare pickup locations can be changed before you start searching for your closest driver, but can also be changed while Placie is searching for you driver:

Step 1: Tap on the Map icon and change the pickup to your preferred address.

Step 2: Drag the map around to adjust your pickup location. Tap Continue to confirm your new pickup location.

Note: Not all of our Taxi and Rideshare providers will allow you to change a pickup location after a driver has been allocated to you. If a provider does not allow a change to the pickup address, you will receive a notification to let you know this cannot be changed so close to the pickup time.

If your Rideshare or Taxi is booked following a trip segment that includes another transport mode (e.g. Public Transport) the pickup location will be set where you exit the previous part of your trip. For example, if you are taking a train from Station A to Station B and then taking a Taxi, Placie will set the pick-up location for your driver in front of Station B.

To contact your Rideshare/taxi driver once your booking is confirmed, tap the Call or Message buttons to get in contact with them.

If the driver hasn’t shown up when expected, first try to contact them through the Placie app either via Call or Message (Message is not available for Taxi Drivers). 

If the driver is late or doesn’t show up at the pickup location, please contact the Placie support team at support@placie.com. We may direct you to our Transport Partner if we cannot resolve the query for you.

If you have a driver related issue, please get in touch with Placie Support. We may direct you to our Transport Partner if we cannot resolve the query for you.

As a Placie customer, your feedback for Rideshare and Taxi drivers help us to improve trip safety and quality with our partners.

All our Rideshare and Taxi partners have agreed to maintain their high standard of service that includes being respectful and polite to all Placie customers. If this was not your experience, contact support@placie.com with your trip details.

If there is an issue with your transport times, please do not hesitate to contact us.

Some of these issues might include:

• My driver was not waiting for me outside the designated train station
• The timings of my trip details within Placie wasn’t correct
• I’m not getting public transport disruption information through Placie

Ola

https://ola.com.au/driver/drivers-guidelines/ola-driver-cancellation-policy/

13 Cabs/Maxi Taxi/Champ

https://www.13cabs.com.au/app/faqs/

Muve Rideshare

https://www.muve.com.au/help/cancellation

Silvertop

https://silvertop.com.au/app-terms-conditions/

Black & White Cabs

https://www.blackandwhitecabs.com.au/terms-conditions/

SkyBus

https://www.skybus.com.au/standard-ticketing-conditions/

If you believe you have been charged a cancellation fee incorrectly, please contact support@placie.com with your trip details as soon as you notice this charge.

Wait time fees will vary between Transport Services Providers (TSPs). Each TSP has its own policies, which can be found below.

Ola

https://ola.com.au/rider-faq/

13 Cabs/Maxi Taxi/Champ

https://www.13cabs.com.au/app/faqs/

Muve Rideshare

https://www.muve.com.au/help/our-rates

Silvertop

https://silvertop.com.au/app-terms-conditions/

Black & White Taxis

https://www.blackandwhitecabs.com.au/terms-conditions/

SkyBus

https://www.skybus.com.au/standard-ticketing-conditions/

If you have any questions about specific charges on your statement, please contact support@placie.com.

To use a promo code, here are the steps to apply them to your trip: 

Step 1: Add in a Destination for your trip

Step 2: Select a trip option to get to your Destination

Step 3: Where you see the = icon, Swipe up until you can see Got a promo code

Step 4: Enter your promo code and tap Apply

Step 6: Start your trip by hitting Let’s go

Note: Promo codes cannot be used for public transport and may have other restrictions. Please refer to the terms and conditions associated with the promo code for further information. 

If you have trouble using a promo code you’ve received, please try the following:

• Check the expiry date and Terms and Conditions for the promo code
• Make sure you have entered the correct promo code
• Check this code hasn’t been used before
• If you are unable to get your promo code to work, contact support@placie.com.

If an incident occurred that made you feel unsafe during any part of your Placie trip, please contact support@placie.com with details of your trip and we’ll respond as soon as we receive this.

Health and safety is a major priority at Placie. We are following developments and working with health authorities and our Transport Partners to put into action the latest rules and advice regarding transportation and hygiene to ensure you can travel safely. 

If you have left something in a Rideshare or Taxi that was booked through Placie, please contact us on lostproperty@placie.com and provide us with as much detail as possible regarding your lost item and your trip. We will then pass this information on to the Transport Service Provider to help us locate your lost item.  

 Alternatively, you can contact the Transport Service Provider directly by following the below links to their websites.  

Ola 

https://ola.com.au/rider-faq/ 

Silvertop  

https://silvertop.com.au/contact-us/ 

Muve Rideshare 

https://www.muve.com.au/help/lost-something 

Black & White Taxis 

https://www.blackandwhitecabs.com.au/contact/lost-property/ 

SkyBus 

https://www.skybus.com.au/lostproperty/ 

Ugo Transfers 

https://www.ugotransfers.com/faq.aspx#faqs2 

Hughes  

https://www.hugheslimousines.com.au/hughes/terms-and-conditions/